Privacy Policy

Last Updated: 14 November 2026

1. Introduction

Welcome to KynForm.

At KynForm, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your information when you visit our website, make a purchase or interact with our services.

By using our website, you acknowledge the practices outlined in this Privacy Policy.

2. Information We Collect

When you visit or purchase from KynForm, we may collect the following information:

Personal Details: Your name, email address, phone number and billing information.
Shipping Details: Your delivery address and other information required to fulfil your order.
Order Information: Products purchased, order history and transaction details.
Payment Information: Payment details processed securely through our selected payment providers.
Technical Information: IP address, browser type, device information and website activity.
Customer Communications: Information you provide when contacting our team or submitting an enquiry.

3. How We Use Your Information

We collect personal information to operate and improve the KynForm online store. This may include:

Processing and fulfilling customer orders.
Arranging shipping and delivery.
Providing order confirmations and tracking updates.
Responding to customer enquiries and support requests.
Processing refunds, returns and exchanges.
Improving our website, products and customer experience.
Sending promotional emails and updates where you have consented or where otherwise permitted.
Preventing fraudulent transactions and maintaining website security.

4. Payment Information

Payments made through KynForm are processed by third-party payment providers.

We do not intend to store full payment card details on our own systems. Payment information is handled according to the relevant payment provider's privacy and security practices.

5. Sharing Your Information

We do not sell your personal information.

However, we may share relevant information with trusted third-party service providers where necessary to operate our business, including:

Payment processing providers.
Shipping and delivery companies.
Website hosting and e-commerce platforms.
Website analytics and marketing services.
Customer support and communication providers.

These providers may only receive information necessary to perform their services, subject to applicable arrangements and legal requirements.

6. Cookies & Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

Remember items in your shopping cart.
Understand how visitors use our website.
Improve website functionality and performance.
Measure marketing and advertising effectiveness.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

7. Marketing Communications

From time to time, KynForm may send promotional emails about new products, offers and updates.

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails.

Even if you unsubscribe from promotional emails, we may still contact you regarding important order updates, transactions or customer service matters.

8. Data Storage & Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Your information may be stored electronically through our website platform and third-party service providers.

While we take reasonable precautions, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

9. International Disclosure

Some of our third-party service providers may store or process information outside Australia.

Where this occurs, your personal information may be handled in countries where those providers operate. We will take steps required by applicable privacy laws when disclosing personal information overseas.

10. Accessing & Correcting Your Information

You may request access to the personal information KynForm holds about you or ask us to correct information that is inaccurate, incomplete or outdated.

To make a request, please contact us using the details provided below. We may need to verify your identity before processing your request.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, meeting legal obligations and resolving disputes.

When information is no longer required, we will take reasonable steps to securely destroy or de-identify it, where appropriate.

12. Third-Party Websites

Our website may contain links to external websites or services.

KynForm is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

13. Children's Privacy

KynForm's website and products are not specifically directed towards children. We do not knowingly collect personal information from children without appropriate authorisation.

If you believe a child has provided us with personal information, please contact us so we can review the matter.

14. Privacy Complaints

If you have concerns about how KynForm has handled your personal information, you may contact us using the details below.

We will review your complaint and aim to respond within a reasonable timeframe.

If your concern remains unresolved, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Website: https://www.oaic.gov.au

15. Changes to This Privacy Policy

KynForm reserves the right to update this Privacy Policy from time to time to reflect changes to our business practices, website services or applicable legal requirements.

Any updates will be published on this page with a revised last-updated date.